Refund policy

Return and Refund Policy

At HVAC Expert KSA, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not suitable, we are here to help.

Return Eligibility

  • Returns must be requested within 7 DAYS of receiving your order.

  • Products must be unused, in their original condition, and include original packaging and accessories.

  • Proof of purchase or order details may be required.

  • Products that have been installed, modified, damaged through misuse, or improperly handled may not be eligible for return.

Refunds

Once we receive and inspect the returned product, we will notify you of the return status. If approved, your refund will be processed within 5 Working Days using the original payment method. The time for the refund to appear in your account may depend on your bank or payment provider.

Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange for the same product, subject to availability. Contact us at hvacexpect2@gmail.com  to arrange an exchange.

Damaged or Defective Products

Please contact us as soon as possible if your order arrives damaged or defective. We may request photos or videos of the product and packaging to help us assess the issue. If the problem is confirmed, we will work with you to provide a replacement, exchange, or refund as appropriate.

Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been installed or used

  • Products damaged due to misuse or improper installation

  • Customized or specially ordered products

  • Items without their original packaging, where packaging is required

  • Any other products specifically identified as non-returnable at the time of purchase

Return Shipping Costs

For approved returns due to a defective, damaged, incorrect, or faulty product, HVAC Expert KSA will cover reasonable return shipping costs where applicable.

For returns due to a change of mind or incorrect product selection, return shipping costs may be the customer's responsibility.

How to Start a Return

To request a return or refund, please contact us at hvacexpect2@gmail.com with your order number, product details, and reason for the return. Our customer service team will guide you through the return process.

HVAC Expert KSA is committed to handling every return fairly and professionally while providing our customers with a reliable shopping experience.