Shipping policy

Shipping Policy

Last Updated: September 2026

At HVAC Expert KSA, we are committed to delivering your HVAC products safely, reliably, and conveniently across the Kingdom of Saudi Arabia.

1. Shipping Methods

We offer standard delivery through trusted courier and shipping partners across Saudi Arabia.

Available delivery options may vary depending on the product, destination, weight, and size of your order.

2. Order Processing Time

Orders are normally processed and prepared for shipment within 5 working days after payment confirmation.

Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.

Once your order has been shipped, tracking information will be provided where available.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

Jeddah: 1–3 business days
Makkah & Madinah: 2–4 business days
Riyadh: 2–4 business days
Dammam & Khobar: 2–5 business days
Other Saudi Cities: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier, destination, weather, public holidays, and other circumstances beyond our control.

4. Shipping Costs

We offer FREE STANDARD SHIPPING within Jeddah.

For other locations within Saudi Arabia, the following standard shipping charges apply:

Delivery Area	Shipping Cost
Jeddah	FREE
Makkah & Madinah	25 SAR
Riyadh	30 SAR
Dammam & Khobar	30 SAR
Other Saudi Cities	40 SAR
Remote Areas	50 SAR

For heavy, oversized, or special-handling HVAC products, additional shipping charges may apply. If additional charges are required, we will contact you before dispatch.

Shipping charges are subject to change based on courier rates, product size, weight, and destination.

5. Tracking Information

Once your order has been dispatched, we will provide tracking information where available.

Tracking details may be sent through email, WhatsApp, SMS, or your customer account, depending on the shipping service used.

You can use the tracking number to monitor the progress of your shipment.

6. Delivery Issues and Delays

We work with trusted delivery partners to ensure your order reaches you safely and on time. However, occasional delays may occur due to weather conditions, public holidays, courier issues, incorrect addresses, or other circumstances beyond our control.

If your order is significantly delayed or you experience a delivery problem, please contact us at hvacexpect2@gmail.com or WhatsApp https://wa.me/966570605823.

We will do our best to assist you and communicate with the delivery provider when necessary.

Customers are responsible for providing a complete and accurate delivery address and contact number.

7. Damaged Packages

Please inspect your package when you receive it.

If the product is damaged, defective, or incorrect, please contact us as soon as possible at hvacexpect2@gmail.com.

We may request photos or videos of the product and packaging to help us investigate the issue. Approved claims will be handled according to our Return and Refund Policy.

8. International Shipping

Currently, HVAC Expert KSA provides shipping primarily within the Kingdom of Saudi Arabia.

International shipping is not currently available unless specifically agreed with the customer.

If international shipping becomes available, shipping charges, customs duties, taxes, and other applicable fees will be communicated before the order is dispatched.