Terms of service

Terms of Service

Last Updated: September 2026

Welcome to HVAC Expert KSA. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.

1. Account Terms

You may create an account to access certain features of our website. You are responsible for providing accurate and complete information and for keeping your account details and password secure.

You agree not to use another person's account or provide false, misleading, or unauthorized information. We reserve the right to suspend or terminate accounts that violate these Terms of Service.

2. Pricing and Payment

All prices displayed on our website are listed in Saudi Riyals (SAR) unless otherwise stated. Prices, discounts, promotions, offers, and product availability may change without prior notice.

You agree to provide accurate billing and payment information when placing an order. Payments must be completed using the payment methods available on our website.

Any applicable taxes, delivery charges, or other fees will be displayed during checkout where applicable.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, minor differences in product appearance, color, packaging, or specifications may occur. If you have any questions about a product before purchasing, please contact us at hvacexpect2@gmail.com.

4. Order Acceptance

Placing an order through our website does not automatically guarantee that the order has been accepted.

We reserve the right to accept, reject, or cancel an order for reasons including product availability, pricing or listing errors, payment issues, suspected fraudulent activity, or other legitimate business reasons.

If we cancel an order after payment has been received, any eligible refund will be processed according to our Return and Refund Policy.

5. Shipping and Delivery

We aim to process and dispatch orders within 5 working days, unless otherwise stated on the product page or at checkout.

Estimated delivery times may vary depending on the delivery location, shipping method, product availability, courier delays, public holidays, weather conditions, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping and contact information. HVAC Expert KSA is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return and Refund Policy.

Customers should review our Return and Refund Policy before placing an order. Certain products may be non-returnable or may have specific return conditions.

For return or refund assistance, please contact us at hvacexpect2@gmail.com.

7. Prohibited Uses

You agree not to use our website or services:

For any unlawful, fraudulent, or unauthorized purpose.
To violate any applicable laws or regulations of the Kingdom of Saudi Arabia.
To interfere with the security, functionality, or operation of our website.
To attempt unauthorized access to our systems, accounts, or databases.
To submit false, misleading, or fraudulent information.
To copy, reproduce, distribute, or exploit our website content without permission.
To upload or transmit viruses, malware, or other harmful code.
To abuse promotional offers, discounts, payment systems, or return procedures.
To engage in any activity that could damage our business, website, reputation, or customers.

We reserve the right to restrict or terminate access to users who violate these terms.

8. Intellectual Property

All content on our website, including logos, brand names, text, images, graphics, product information, designs, and other materials, belongs to HVAC Expert KSA or its respective content owners.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, HVAC Expert KSA shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.

Our liability, where legally permitted, will be limited to the amount paid by the customer for the specific product or order giving rise to the claim.

Nothing in these Terms of Service is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under the applicable laws of the Kingdom of Saudi Arabia.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia.

Any disputes arising from these Terms of Service or your use of our website shall be subject to the applicable courts and jurisdiction of the Kingdom of Saudi Arabia, unless otherwise required by applicable law.